Q: Please describe TrustCare’s area of expertise.
A: TrustCare – the No. 1 rated walk-in urgent care clinic in Mississippi – is now open in Birmingham.
With more than 3,000 online reviews, averaging 4.9 out of 5 stars, we are most often praised for timeliness of care, compassion of the providers and cleanliness of the facilities. Our passion for high quality patient care and exceptional customer service has now been extended to online health visits and primary care. Our board-certified local physicians and highly skilled and certified nurse practitioners treat many illnesses and injuries.
Q: What type of services do you offer?
A: We offer treatment for abdominal and stomach pain, allergic reactions, asthma, colds, coughs, sore throats, eye and ear infections, flu, insect and animal bites, joint pain, nausea, scrapes and abrasions, sinus infections, STDs and work-related injuries. We also offer digital X-rays.
In addition to our walk-in urgent care, we offer Direct Primary Care, which is an especially good option for those who have lost their insurance or have high deductible insurance. Direct Primary Care (DPC) is a modern health care model that makes managing your healthcare so much easier and more affordable. Instead of traditional care with co-pay, deductible and unexpected medical bills, DPC is built on a monthly subscription membership (much like a gym membership). You receive extended time with Dr. David Hardin, including unlimited clinic visits by appointment. DPC includes virtual care so you can access your doctor by phone, text or video chat.
TrustCare offers DPC as TrustCarePrime, and it starts at $69 per month. If you would like more information about TrustCare Prime, visit our website or email prime@trustcarehealth.com.
Q: What wants or problems does TrustCare provide a solution to?
A: Our goal is to provide quality healthcare, to get you in and out within one hour, and to help you Feel Better FasterTM. Note that due to COVID-19, our wait times have been much longer.
Q: How long have you been in business?
A: TrustCare has been in operation in Mississippi since 2012. We expanded to Birmingham in 2020.
Q: What is TrustCare’s benchmark for success?
A: Our goal is to exceed the patient’s expectations. From the convenient check-in through the entire exam process, TrustCare is committed to helping you experience our trademark guarantee that you will Feel Better FasterTM.
Q: How is your staff adjusting your operations to comply with COVID-19 safety measures?
A: We require a mask and treat patients with COVID-19 symptoms curbside, in their car.
Q: What is your approach or philosophy to customer service?
A: Although TrustCare is a healthcare company providing much-needed medical care in a quick pace environment, customer service is at the heart of what we do. People want to get well, but they also want to feel like their provider cares about their needs and well-being. That is what TrustCare does best.
Patients often comment on the advantage of getting in and being seen quickly, as well as the cleanliness of the facilities, but it’s the compassionate attention to the needs of the patient that draws the most praise, as evidenced in these recent reviews from satisfied patients:
“I went in with a severe ear infection yesterday – I walked in, so it was my first visit. Forty minutes later, I was on my way home after being seen, medically treated to the max and treated with such care, concern and compassion that it really uplifted my spirit, even with me being in pain. These people are a 10; that's saying so much when it comes to medical professionals these days — they are wonderful!” – Ginger P.
“... cannot say enough good regarding your staff, from your office staff, your LPN who took vitals and reason for my visit, along with the NP who diagnosed and treated. I am a retired NP and was very thankful to be seen and cared for so quickly. All of your staff today were polite and professional, along with caring.” – Wanda J.
TrustCare embodies each of these values from the receptionist who checks in the patient, to the provider who writes a prescription, to the corporate office that provides overall support to the entire organization.
Q: What do you most want potential patients to know about your practice?
A: We love the communities we serve and will go above and beyond to provide the patient the best experience possible.
Q: What is the best way to contact TrustCare?
A: We are a walk-in clinic, but we do provide appointments for Direct Primary Care patients. Our office hours have been extended and are 8 a.m. to 8 p.m. Monday through Friday, 9 a.m. to 5 p.m. Saturday and 1-7 p.m. Sunday. So call us, stop by or visit our website, trustcarehealth.com.
