TrustCare Urgent Care - Montgomery Highway 708 Montgomery Highway, Suite 101 205-203-8282 trustcarehealth.com
TrustCare Urgent Care - Cahaba Heights 3965 Crosshaven Drive 205-303-1723 trustcarehealth.com
TrustCare Urgent Care - Montclair Road 1337 Montclair Road 205-203-8226 trustcarehealth.com
Q: Where does TrustCare Urgent Care excel?
A: TrustCare is the No. 1 rated walk-in urgent care clinic in Mississippi and has opened three locations in Birmingham. We are most often praised for timeliness of care, compassion of the providers and cleanliness of the facilities. Of course, COVID has made everything more challenging due to high demand, but we are committed to caring for our patients.
Q: Do you offer services for children?
A: Yes, children can be seen and treated at all of our locations. Additionally, we will be opening a TrustCare Kids in 2022 next to our Cahaba Heights clinic location. TrustCare Kids is designed specifically for pediatric primary and urgent care. Our pediatric specialists treat acute conditions in children by providing quick medical attention seven days a week for extended hours, when your regular doctor may not be available — thus saving families unnecessary (and unpleasant) trips to the emergency room. From fevers to nasty weekend scrapes, avoid the emergency room and visit TrustCare Kids, where we’ll see to it your child will feel better faster. Watch for more information on our opening date at trustcarekids.com.
Q: What is your benchmark for success?
A: Our goal is to exceed the patient’s expectations. From the convenient check-in through the entire exam process, TrustCare is committed to helping you experience our trademark guarantee that you will Feel Better Faster™.
Q: What type of services do you offer?
A: Our board-certified local physicians and highly skilled and certified nurse practitioners treat many illnesses and injuries.
We offer COVID-19 testing and vaccines, as well as treatment for abdominal and stomach pain, allergic reactions, asthma, colds, coughs, sore throats, eye and ear infections, flu, insect and animal bites, joint pain, nausea, scrapes and abrasions, sinus infections and work-related injuries.
Q: Does TrustCare have an option for primary care service?
A: Yes! We offer TrustCare Prime, which is an especially good option for those who have lost their insurance or have high deductible insurance. TrustCare Prime (TCP) is a modern health care model that makes managing your health care so much easier and more affordable.
Instead of traditional care with co-pay, deductible and unexpected medical bills, TCP is built on a monthly subscription membership (much like a gym membership).
Q: What services does TrustCare Prime include?
A: You receive extended time with Dr. David Hardin at our Vestavia Hills location, including unlimited clinic visits by appointment. TCP includes virtual care so you can access your doctor by phone, text or video chat.
Q: How much is TrustCare Prime?
A: TrustCare Prime starts at $69 per month. If you would like more information about TrustCare Prime,visit trustcarehealth.com or call 205-303-1723.
Q: What is your approach or philosophy to customer service?
A: Although TrustCare is a health care company that provides much-needed medical care in a quick pace environment, customer service is at the heart of what we do. People want to get well, but they also want to feel like their provider cares about their needs and well-being. That is what TrustCare does best.
Patients often comment on the advantage of getting in and being seen quickly, as well as the cleanliness of the facilities, but it’s the compassionate attention to the needs of the patient that draws the most praise, as evidenced in these recent reviews from satisfied patients:
“Such a nice staff. Everyone was friendly from reception to the nurse and doctor. They listened tome well, and I already feel better today thanks totheir treatment.”
“Very nice clinic, very clean and efficient. Nurse practitioner was proficient, thorough, and addressedmy clinical needs. Staff was kind, professional and prompt. Overall experience was top notch. Lastly, I received a link (secure) via text to access the portalwith my lab results in less than two hours. I haveno complaints whatsoever! I appreciate theseprofessionals being available to patients duringthis pandemic.”
TrustCare embodies each of these values fromthe receptionist who checks in the patient, to the provider who writes a prescription, to the corporate office that provides overall support to the entire organization.
Q: What do you most want potential patients to know about your clinics?
A: We love the communities we serve and will go above and beyond to provide our patients the best experience possible.
