Q: Please describe your business’s area of expertise.
A: Galleria Woods is a Life Plan retirement community, which is a residential community for active, independent adults that provides a variety of living options, along with services, amenities and a continuum of care designed to address the changing needs of residents as they age.
Q: What type of services do you offer?
A: Senior living, consisting of independent living, assisted living and skilled nursing and rehabilitation.
Q: What wants or problems do you provide a solution to?
A: Galleria Woods provides answers to two major concerns of seniors: First, ‘Who will care for me as I age?’ And second, ‘How will that care be paid for while maintaining an independent, active lifestyle, while also having a plan in place for comprehensive health care for the future?’
Q: What is your benchmark for success?
A: Helping a senior feel at peace about their future well-being, including physical, emotional, social and financial.
Q: Share with us a success story tied to your business.
A: I am often told by residents that the decision to move from their home to a community was difficult, but they are having so much fun at Galleria Woods that they wish they would have made the move sooner!
Q: Spring and warmer weather will be right around the corner. What seasonal advice or tips would you like to share with potential residents?
A: For many, downsizing is a major obstacle when it comes to making a move to a retirement community. My advice: Put together a realistic plan and start early. Galleria Woods can assist with this process!
Q: What is your approach or philosophy to customer service?
A: Our hospitality program, Extraordinary Impressions, drives high quality experiences for everyone we serve. Through this, we passionately and proudly differentiate ourselves, we meet and exceed the customer’s expectations, and we consistently demonstrate our service culture and recognize all who embody it.
Q: What do you most want potential residents to know about Galleria Woods?
A: Moving to Galleria Woods gives residents and their families peace of mind, knowing that they will receive tailored care and service as they need it.
Q: What else would you like to share?
A: We’re proud to be part of an award-winning team. Life Care Services, Galleria Woods’ management partner, was recently ranked highest in resident satisfaction among independent senior living communities in the J.D. Power 2020 Senior Living Satisfaction Study. Best of all, this honor comes from the people who matter most: residents, their family members and friends.
Life Care Services communities ranked No. 1 in all six study factors: activities, community staff, resident cost, resident living unit, community and grounds, and dining. We were also awarded by U.S. News & World Report as a Best Nursing Home for Long Term Care for 2020-21.
